Question 1
A provider orders an urgent cardiology consultation for a patient experiencing new-onset exertional angina. The medical assistant is tasked with facilitating this referral while the patient is still in the clinic.
▸ Why B is the answer
Facilitating collaboration for an urgent referral means the medical assistant must take an active role in care coordination. Because the patient has new-onset angina and the order is urgent, calling the specialist directly (Option B) ensures a timely appointment and allows for a direct verbal handoff of the clinical context. Option A shifts the burden to the patient, risking a dangerous delay in care. Option C treats an urgent situation as routine, which could lead to adverse cardiac events before the referral is processed. Option D overrides the provider's specific order for a cardiology consult; if the provider felt the emergency department was necessary, they would have directed the patient there instead of ordering an urgent outpatient consultation.
🔑 Key takeaway
Urgent referrals require active care coordination and direct communication with the receiving specialty clinic.