Question 1
118 of 125. A nurse manager notices a typically engaged medical-surgical RN making frequent medication errors and expressing hopelessness about "systemic failures." The unit recently transitioned to electronic records without training support. Which Professional Quality of Life Scale (ProQOL) domain should be prioritized for assessment?
▸ Why B is the answer
Hopelessness and errors amid organizational changes (untrained EMR transition) signal burnout, measured by ProQOL's burnout subscale (B). Compassion satisfaction (A) assesses positive aspects, irrelevant to expressed hopelessness. Secondary trauma (C) would involve fear or avoidance, not described. Resilience (D) focuses on coping ability, but functional decline (errors) suggests active burnout needing immediate assessment per NAM recommendations. The "systemic failures" comment and skill-based errors are critical cues.